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Refund and Returns Policy

Returns And Refund Policy

Overview

We strive to provide you with the best possible service and products. To ensure efficient processing and timely delivery of orders, the following policies apply.

 

Non-Cancellation or Modification

Order Cancellation

Once an order is placed, it cannot be cancelled. We initiate the packing process promptly to ensure timely dispatch.

 

Processing Time

Orders are sent to our warehouse for packing at 8:00 AM on the next working day after order placement.

 

Order Modifications

If you wish to modify your order (such as quantity changes or equivalent value adjustments), you must inform us before 8:00 AM (cutoff time).

  • No refunds will be issued for modifications

  • The revised order value must be equal to or higher than the original order value

 

Delivery Timeframe

  • Domestic: 2 – 14 days (depending on proximity to Assam)

  • International: 2 – 4 weeks

 

Order Accuracy

Customers are responsible for reviewing all order details before confirming, including:

  • Product specifications

  • Quantity

  • Shipping address

  • Contact details

 

Returns

Damaged Packaging at Delivery

If the package appears damaged or tampered with:

  • Refuse delivery

  • Return it to the delivery agent immediately

  • Contact us with supporting images

 

Wrong / Damaged / Defective Products

If you receive a wrong, damaged, or defective item:

  • Notify us within 7 days of delivery

  • Provide a complete unpacking video (from opening the package to clearly showing the issue)

We will:

  • Investigate within 5 working days

  • Issue a refund to the original payment method if the claim is valid

Important:
A complete unpacking video is mandatory. Claims without it will not be accepted.

 

Non-Eligible Return Cases

Refunds will not be granted if:

  • The item shows signs of use

  • The product is not in original condition or missing parts (not due to our error)

  • The return request is made after 7 days of delivery

 

Refunds

Once your returned item is received and inspected:

  • You will receive an email confirmation

  • Refund approval or rejection will be communicated

 

Return-to-Origin (RTO) Cases

If an order is returned due to any of the following:

  1. Incorrect address

  2. Incorrect phone number

  3. Customer unavailable or unreachable

  4. Refusal to accept delivery

  5. OTP-based cancellation

  6. Calls/IVR not answered

Then:

  • Two-way shipping charges will be deducted

  • (If shipping was free, actual shipping cost will be applied)

  • Order will be reshipped only after payment of charges

  • No refund will be issued in such cases

 

Shipping (Returns Address)

To return your product, send it to:

Xako Publication
147, Dewaguri, Raha
Nagaon, Assam, 782103
India

 

Return Shipping Costs

  • Customers are responsible for return shipping costs

  • Shipping charges are non-refundable